The Invisible Consumer.....
Oh why I am always the person who gets shocking service in retail! This morn for example - I ducked out early to get bamboo blinds (remember the bamboo blind conspiracy of 2003!) for the loungeroom and went to my local Spotlight store.
The great thing was they had everything I needed in stock - bad news was the other thing they had abundance of - was poor service. Here I was struggling with 6 x 180cm and 2 x 90cm blinds and I found an 'assistant' (I use the term sooooo loosely!) and asked if she could help me with a trolley. She ever so polietely (NOT) told me I could basically go walk for about 50 metres to the adjoining building shopping centre and source one there....*Bad mood Creation*
So I dumped them on a counter and got a trolley - pushing the trolley back to the store, pissed me off even further...so when a second retarded assistant rang up my order with out a docket in the docket printer - my exit from the store was delayed even further (Way to piss me right off!). I commented "look don't mean to be rude - but how long is this going to take" to which Dumbarse behind the counter responds with "I dunno" I could really feel a oh4fucks/sake coming on...and it wouldn't be pretty! DA (dumbarse) finally got a supervisor (SDA = supervisor dumbarse) to come over and waste even more time....'oh we have to charge your card again - I dont think the sale went through'. Great I then have to waste MY TIME, MY MONEY on a phone call to phone banking to be told - YES the transaction went thru on my card. SO after wasting 23 minutes of my life AND making me go find a fuckingtrolley me and my blinds finally exited the store.
I escaped that to chuff to Brunch for the fabulous French Cinamon Toast + Bacon + coffee...to relieve my angst with my TopestFriend (TF). TF & I then went into Broadway to go see a movie. TF and I had split up to do divide and conquer shopping. BUT b4 the movie I was treated to possibly the worlds worst kind of poor customer service...
The 'you're not hip and cool so we will just ignore you in our store" kinda service. Noice. I went into some dodgy surf/skatey type clothing store - you know with VonDutch, PaulFrank and surf labels everywhere. Not once in the entire 2 loops of the small store did ANY of the 5 assistants bother to greet me, or make eye contact - keeping in mind there were only 2 other people in the store and one of them - was in the changeroom. Oh well little did they know I was cashed up and in the mood to spend - but I wasn't going to add to any of their commission plans.
TF and I then went and saw FAR9/11 - Michael Moores new film. Magnificent and pure Clarity...and boy did it make me feel ashamed to be part of the 1st world. I may not have voted 4 bush or howard BUT i did live in a society that allowed it all to happen.
The great thing was they had everything I needed in stock - bad news was the other thing they had abundance of - was poor service. Here I was struggling with 6 x 180cm and 2 x 90cm blinds and I found an 'assistant' (I use the term sooooo loosely!) and asked if she could help me with a trolley. She ever so polietely (NOT) told me I could basically go walk for about 50 metres to the adjoining building shopping centre and source one there....*Bad mood Creation*
So I dumped them on a counter and got a trolley - pushing the trolley back to the store, pissed me off even further...so when a second retarded assistant rang up my order with out a docket in the docket printer - my exit from the store was delayed even further (Way to piss me right off!). I commented "look don't mean to be rude - but how long is this going to take" to which Dumbarse behind the counter responds with "I dunno" I could really feel a oh4fucks/sake coming on...and it wouldn't be pretty! DA (dumbarse) finally got a supervisor (SDA = supervisor dumbarse) to come over and waste even more time....'oh we have to charge your card again - I dont think the sale went through'. Great I then have to waste MY TIME, MY MONEY on a phone call to phone banking to be told - YES the transaction went thru on my card. SO after wasting 23 minutes of my life AND making me go find a fuckingtrolley me and my blinds finally exited the store.
I escaped that to chuff to Brunch for the fabulous French Cinamon Toast + Bacon + coffee...to relieve my angst with my TopestFriend (TF). TF & I then went into Broadway to go see a movie. TF and I had split up to do divide and conquer shopping. BUT b4 the movie I was treated to possibly the worlds worst kind of poor customer service...
The 'you're not hip and cool so we will just ignore you in our store" kinda service. Noice. I went into some dodgy surf/skatey type clothing store - you know with VonDutch, PaulFrank and surf labels everywhere. Not once in the entire 2 loops of the small store did ANY of the 5 assistants bother to greet me, or make eye contact - keeping in mind there were only 2 other people in the store and one of them - was in the changeroom. Oh well little did they know I was cashed up and in the mood to spend - but I wasn't going to add to any of their commission plans.
TF and I then went and saw FAR9/11 - Michael Moores new film. Magnificent and pure Clarity...and boy did it make me feel ashamed to be part of the 1st world. I may not have voted 4 bush or howard BUT i did live in a society that allowed it all to happen.
posted by MollyRoxanne at
9:09 PM
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